Legal
Terms of Service
Effective July 29, 2026
These Terms govern access to and use of the Clinical Suites Vela website, applications, and services.
Agreement and eligibility
By accessing or using Vela, you agree to these Terms and any order form, subscription agreement, Business Associate Agreement, or other written agreement that applies to your account. You must be legally able to enter into this agreement and authorized to act for the clinic or organization you represent.
The Vela service
Vela provides clinical documentation, scheduling, patient engagement, operational, payment-support, reporting, and related software tools. Features may evolve over time. Vela supports professional workflows but does not practice medicine, provide medical advice, make clinical decisions, or replace professional judgment.
Accounts and authorized users
You are responsible for accurate registration information, protecting credentials, assigning appropriate permissions, and all activity under your account. Notify us promptly of suspected unauthorized access. Accounts may be used only by authorized personnel for lawful clinic operations.
Clinic responsibilities
The clinic is responsible for patient care, clinical decisions, documentation, consents, notices, record-retention requirements, user access, billing accuracy, and compliance with laws that apply to its practice. The clinic must obtain all rights and authorizations needed for information submitted to Vela.
Privacy and protected health information
Our Privacy Policy describes our general information practices. When Vela processes protected health information as a business associate, the applicable Business Associate Agreement controls that processing. If these Terms conflict with a signed subscription agreement or Business Associate Agreement, the signed agreement controls.
Acceptable use
You may not misuse the service; attempt unauthorized access; interfere with availability or security; upload malicious code; use Vela to violate law or third-party rights; copy, resell, reverse engineer, or circumvent service limitations except where law expressly permits; or use automated means that burden or scrape the service without permission.
Fees, renewals, and third-party services
Fees, billing terms, renewal terms, and cancellation rights are stated in the applicable order or subscription agreement. Vela may connect with third-party services selected by the clinic. Those services are governed by their own terms, and Vela is not responsible for third-party products outside our control.
Ownership and feedback
Vela and its licensors retain all rights in the service, software, designs, documentation, and related intellectual property. The clinic retains its rights in data it submits. You grant Vela the limited rights needed to host, process, transmit, and protect that data to provide the service. Feedback may be used to improve Vela without obligation.
Availability, suspension, and termination
We work to provide a reliable service but do not promise uninterrupted availability. We may suspend access when reasonably necessary to address security risk, unlawful use, nonpayment, or material breach. Termination, data export, and transition obligations are governed by the applicable subscription agreement and law.
Disclaimers and limitation of liability
To the extent permitted by law, the service is provided without warranties not expressly stated in a signed agreement. Vela is not liable for clinical decisions, the clinic’s acts or omissions, or third-party services. Any limitations of liability in a signed agreement control; otherwise, liability is limited to the greatest extent permitted by applicable law.
Changes, governing terms, and contact
We may update these Terms and will post the revised effective date. Material changes will apply prospectively as required by law. Questions about these Terms can be sent to daraab@cmbsolutionsinc.com.