One clinic. Two clear responsibilities.

Vela runs the clinic. Loyalty Flow deepens the relationship.

Vela remains capable of running the essential clinic. Loyalty Flow is the optional, specialized retention layer for clinics that want to go further with branded loyalty and patient engagement.

210+clinics demonstrate why the clinical record and the growth layer need clear ownership.
01

Vela owns clinic operations

The EMR remains the operating source of truth.

  • Patient record, charting, forms, scheduling, and tasks
  • Inventory, checkout, reporting, memberships, packages, and gift cards
  • Permissions, clinical accountability, and day-to-day clinic execution
02

Loyalty Flow owns advanced retention

The companion specializes in the patient relationship beyond core operations.

  • Rewards, points, tiers, challenges, and referrals
  • Advanced promotional calendars and retention campaigns
  • Branded mobile engagement and loyalty analytics
03

Independent by design

Clinics can use Vela without adopting Loyalty Flow.

  • No requirement to buy the companion product
  • Clear product boundaries reduce duplicate systems
  • An optional expansion path when retention strategy matures

Direct answers

Questions buyers ask.

Does Vela include memberships, packages, and gift cards?

Yes. Those are core clinic-operating capabilities and remain part of Vela.

Is Loyalty Flow required?

No. Loyalty Flow is an optional companion for specialized rewards, referrals, campaigns, and retention.

Built on a proven foundation

See how the next generation of Clinical Suites fits your clinic.

Book a private Vela demo↗