Privacy
Data Deletion Instructions
Effective September 10, 2026
Use these steps to disconnect a third-party account or request deletion of information associated with a Vela account.
Request deletion
Email daraab@cmbsolutionsinc.com from the address associated with your Vela account. Use the subject Vela data deletion request and identify the clinic and connected account you want removed. Do not include patient or clinical information in the email.
Verification
We will verify that the requester is authorized to act for the clinic before disconnecting the integration or deleting account data. We may ask the requester to confirm the request while signed in to Vela.
What is deleted
Once verified, we will revoke the applicable connection and delete stored access credentials and connected-account data that Vela is not required to retain. This can include Page and ad account identifiers, imported campaign records, creative files, and marketing performance data.
Records we may retain
We may retain limited security, legal, billing, and audit records when required by law or a clinic agreement. Those records remain protected and are no longer used to operate the disconnected marketing integration.