Transparent pricing
A clear monthly membership, optional services, and a wallet that shows where your usage goes.
One Vela membership
One Vela plan for your clinic. Add the communications and AI you need, with transparent usage rates and a wallet you can monitor.
Prices for new agreements. Existing clinics keep their accepted pricing.
Loyalty Flow and AI Employee are optional. Migration, hardware, custom setup and special requirements are scoped separately. Your signed agreement controls billing.
Optional additions. Clear boundaries.
Start with an eligible local phone line at $4/month. Add business texting at $25/campaign/month, plus messages. Together: $29/month before usage.
E911 is included and requires a verified service address. Initial phone + SMS setup ($299 value) is included with onboarding. Additional line setup is $55 without SMS or $150 with SMS.$299/month including 300 AI minutes, then $0.79/minute.
Standard clinic agent templates, monitoring and one hour of routine updates. Additional knowledge bases are free. AI minutes include ordinary US telephony, voice, model and transcripts; recording storage is separate. Custom work requires a quote.$499/month for the first location; $399/month for each additional location.
Each location includes 1,000 SMS segments and 10,000 emails monthly. Locations share one Loyalty Flow messaging balance, with separate allowances by location. Vela remains usable on its own.Build your estimate
Start with how many patients you serve each month. Choose only the optional services you want, then adjust the assumptions to match your clinic. No patient information or sign-up required.
Use the number field for volumes above 5,000. Count patients served in one month, rather than every patient stored in your charts. Vela membership stays the same.
Initial phone + SMS setup ($299 value) and fax setup ($50 value) are included with onboarding. Additional line setup is $55 without SMS or $150 with SMS. Every line adds $4/month including E911. One shared approved texting campaign is counted once.
These are planning examples, not measured patient behavior or included allowances. Manual monthly quantities stay fixed when you change patient volume, until you reset them.
Every unit in view
Prices for new agreements. Existing accepted prices remain unchanged. Vela includes 1,000 SMS segments and 10,000 emails per clinic each subscription month. These allowances reset monthly; purchased wallet credit carries forward. Amounts exclude applicable taxes.
| Service | Rate and unit |
|---|---|
| Initial local phone + SMS setupIncluded with onboarding. No separate texting-registration setup fee. | $299.00Included with onboarding |
| Fax number setupIncluded with onboarding. | $50.00Included with onboarding |
| Additional line setup without SMSOne additional local phone number. | $55.00per additional line, once |
| Additional line setup with SMSOne additional local phone number with SMS setup. | $150.00per additional line, once |
| Service | Rate and unit |
|---|---|
| Local number with E911E911 included. Verified service address required; no separate E911 option. | $4.00per line / month |
| Approved business texting campaignOne shared campaign is not charged again for every additional number. | $25.00per active campaign / month |
| Staff call timeOrdinary US calls, recording and one browser/SIP connection included. Storage is separate. | $0.05per minute |
| SMS above included allowance1,000 segments included monthly. Ordinary US carrier message fees included. | $0.04per provider-billed segment |
| Outgoing email above included allowance10,000 recipients included monthly. | $0.003per recipient ($3 per 1,000) |
| MMS, incoming or outgoingPicture messages are separate from the SMS allowance. | $0.08per message |
| Required recording storageCalls are recorded with the required notice. Storage follows the approved retention policy and actual storage days. | $0.0015per retained minute-month ($1.50 per 1,000) |
| Service | Rate and unit |
|---|---|
| AI Employee300 connected AI minutes, standard clinic agent templates, monitoring and one hour of routine updates. Included minutes reset each paid service month; no rollover. | $299.00per service month |
| AI call time above 300 included minutesVoice, model, ordinary US telephony, recording, transcript and standard call analysis. No duplicate staff-minute or text-token charge for that AI phase. Storage is separate. | $0.79per connected AI minute |
| Additional knowledge basesFree with AI Employee. | Free |
| Separate AI text & document workDrafting, summaries and document work use actual input, output, cache and other billable units. No fixed per-action charge. | 2.5×the actual provider model rate |
| Zoom telehealthRequires verified setup and owner activation. Existing directly paid arrangements are unchanged. | $59.00per clinic / month |
| Service | Rate and unit |
|---|---|
| Fax line500 incoming and outgoing pages combined per paid line service month. Cover pages count; unused pages do not roll over. | $15.00per line / month |
| Fax pages above 500Same rate in either direction. Technical retries and duplicate callbacks do not use the allowance twice. | $0.25per successfully delivered page |
| Service | Rate and unit |
|---|---|
| Staff-call transcriptionOnly audio submitted for separate paid transcription. AI call transcripts are already included. | $0.15per transcribed minute |
| External forwarding, additional legOnly while the separately enabled external connection is active. | $0.08per forwarded minute |
| Conference participant, additional legAdditional bridge processing. | $0.01per participant minute |
| Alaska outgoing call timeReplaces ordinary staff-call rate for this destination. | $0.25per minute |
| Branded outgoing callOnly when separately enabled. | $0.60per call |
AI Employee captures requests and performs only the workflows configured for your clinic. Refill intake goes to the clinical team for review; it does not authorize medication. Custom agents and integrations require a quote.
AI text estimates use illustrative token assumptions, not a fixed per-action price. AI call phases do not also incur staff-minute, paid staff-transcript or separate text-token charges. Staff time after transfer remains separate.
All calls in the new package require recording and the configured notice. Storage is required, based on actual retained duration and storage days. The estimator uses one month of new recordings as a planning assumption; older retained audio increases storage.
Fax allowances require a paid line service month. E911 requires verified enablement and a registered service address. SMS carrier registration and approval remain required. Hardware, migration and custom work are quoted separately.
Version 2026-10-27-wallet-v5. This price list does not itself provision a phone, activate fax allowances, change live recording settings or debit a wallet.
No. Vela membership is 599 dollars per clinic per month. Those are separate optional services; select them only when they fit your clinic.
Included SMS and email units reset each subscription month. Purchased prepaid wallet credit carries forward. Vela and Loyalty Flow usage are attributed separately so the same message is never charged twice.
No. Credit purchases fund your wallet. Service usage consumes that credit. The estimate shows consumption; a recharge is not another service expense added to it. Your company membership invoice stays separate. Applicable sales tax is added when you refill: at a 7% rate, $100 of credit costs $107. Tax is not spendable credit, and the same prepaid sales tax is not added again when that credit is used.
Optional AI features require owner acceptance and activation. Owners can review usage, rates, wallet credit and available recharge settings in Billing & Wallet. Provider setup and availability must be verified before a service is active.
Initial local phone + SMS setup ($299 value) and fax setup ($50 value) are included with onboarding. Additional line setup is $55 without SMS or $150 with SMS. There is no separate texting-registration setup fee. Migration, hardware, custom work and additional onboarding are quoted separately. Amounts shown exclude applicable taxes; final terms are agreed before payment.